FAQ
Welcome to the FAQ section of Apex Bedroom Furniture.
Below you’ll find answers to common questions about our products, orders, shipping, returns, Cash on Delivery service, and customer support.
General Questions
1. What is Apex Bedroom Furniture?
Apex Bedroom Furniture is a UK-based online furniture store offering quality bedroom furniture and home furnishing products with free shipping and Cash on Delivery service throughout the United Kingdom.
2. Where is Apex Bedroom Furniture located?
Our business address is:
Unit 1, Westminster Industrial Estate
Cradley Road
DY2 9SW, West Midlands
United Kingdom
3. How can I contact Apex Bedroom Furniture?
You can contact us through:
Email: support@apexbedroomfurniture.co.uk
Phone: +44 7777 600717
Website: apexbedroomfurniture.co.uk
4. What are your business hours?
Monday – Friday
09:00 AM – 05:00 PM
Saturday & Sunday: Closed
Orders & Cash on Delivery
5. What payment method do you accept?
Apex Bedroom Furniture currently operates exclusively on a Cash on Delivery (COD) basis.
No online payment is required.
6. Do I need a credit card to place an order?
No. Since we operate on Cash on Delivery, customers do not need a credit card, debit card, or online payment account to place an order.
7. When do I pay for my order?
You pay when your order is delivered to your address.
8. Is Cash on Delivery available on all products?
Yes. Cash on Delivery is available on all eligible products offered on our website.
9. Can I place an order without creating an account?
Yes. Customers can place orders using the information requested during checkout.
10. Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or dispatched.
Please contact our support team immediately if you need to cancel an order.
11. Why was my order cancelled?
Orders may be cancelled due to:
* Product unavailability
* Incorrect customer information
* Failed order verification
* Suspected fraudulent activity
* Operational issues beyond our control
Shipping & Delivery
12. Do you offer free shipping?
Yes. Apex Bedroom Furniture offers FREE shipping on all orders within the United Kingdom.
13. Where do you ship?
We currently ship throughout the United Kingdom.
At this time, international shipping is not available.
14. How long does delivery take?
Estimated delivery timeframe:
Processing Time: 1–2 Business Days
Delivery Time: 1 Business Day
Total Estimated Delivery Time: 1–3 Business Days
15. Will I receive order updates?
Yes. Customers may receive order and delivery updates once their order has been processed.
16. What happens if I enter the wrong address?
Please contact us immediately.
Incorrect or incomplete address information may cause delivery delays or order cancellation.
17. Do I need to be home for delivery?
Yes. Someone must be available to receive the order and make the Cash on Delivery payment.
Returns & Refunds
18. What is your return policy?
We offer a 30-day return period from the date of delivery for eligible products.
Please review our Return & Refund Policy for full details.
19. Who pays for return shipping?
For change-of-mind returns, customers are generally responsible for return shipping costs.
For damaged, defective, or incorrect products, we will review the case and provide assistance where applicable.
20. What products cannot be returned?
The following items may not be eligible for return:
* Personalized products
* Custom-made items
* Final sale products
* Used or damaged items
* Hygiene-related items after use
21. How do I request a return?
Please contact:
support@apexbedroomfurniture.co.uk
Include:
* Full Name
* Order Number
* Reason for Return
* Photos (if applicable)
22. How long do refunds take?
Approved refunds are generally processed within 5–10 business days after inspection and approval.
Product Questions
23. Are your products brand new?
Yes. All products sold by Apex Bedroom Furniture are supplied in new condition unless otherwise clearly stated.
24. What if my item arrives damaged?
Please contact us within 7 days of delivery and provide photos of the damage.
We will review the issue and provide an appropriate solution.
25. Can I exchange an item?
Yes. Exchanges may be available for damaged, defective, or incorrect items.
Please contact our support team for assistance.
Website & Security
26. Is my personal information secure?
Yes. We take reasonable measures to protect customer information and maintain website security.
27. Do I need to be over 18 to place an order?
Yes. By using our website, you confirm that you meet the legal age requirements in your jurisdiction.
28. Can Apex Bedroom Furniture update its policies?
Yes. We may update our policies, terms, and website information from time to time.
Updated versions will always be published on our website.
Contact Information
If you have additional questions, please contact us:
Apex Bedroom Furniture
United Kingdom House, 190 Great Portland Street, London, England W1W 8BB, United Kingdom
Email: support@apexbedroomfurniture.co.uk
Phone: +44 7777 600717
Website: apexbedroomfurniture.co.uk
Business Hours:
Monday – Friday: 09:00 AM – 05:00 PM
Saturday & Sunday: Closed