Thank you for shopping with Apex Bedroom Furniture.

Customer satisfaction is important to us. This Return & Refund Policy explains the conditions for returns, refunds, exchanges, and order cancellations for purchases made through our website.

1. 7-Day Return Policy

Apex Bedroom Furniture offers customers a 7-day return period from the date the order is delivered.

To be eligible for a return:

* The item must be unused and in its original condition.

* The item must include all original packaging, accessories, manuals, and labels.

* Products must not show signs of misuse, damage, or excessive wear.

* Returned items must be complete and suitable for resale.

* Normal inspection of products is permitted.

Items returned incomplete or not in their original condition may qualify for only a partial refund or may be rejected.

2. Non-Returnable Items

The following items are not eligible for return or refund:

* Personalized or custom-made products

* Items marked as non-returnable or final sale

* Products damaged due to misuse or improper handling

* Hygiene-related items after use or opening

* Gift cards (if applicable)

3. Return Shipping Costs

A) Customer Change of Mind

Examples include:

* Ordered the wrong item

* Changed your mind

* No longer needed the product

In these cases, customers are responsible for return shipping costs unless otherwise agreed.

B) Damaged, Defective, or Incorrect Items

If your order arrives:

* Damaged

* Defective

* Incorrect

* Missing parts

Please contact our support team within 3 days of delivery.

Where approved, Apex Bedroom Furniture will provide an appropriate solution which may include:

* Replacement product

* Refund

* Return shipping assistance

Please provide clear photographs of the issue when contacting us.

4. Return Request Process

Before returning any item, please contact our customer support team.

Email: support@apexbedroomfurniture.co.uk

Please include:

* Full Name

* Order Number

* Reason for Return

* Photos (if applicable)

After reviewing your request, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Address

Apex Bedroom Furniture Returns Department

Unit 1, Westminster Industrial Estate

Cradley Road

DY2 9SW, West Midlands

United Kingdom

6. Refund Process

Once your returned item has been received and inspected:

* We will notify you regarding the approval status of your refund.

* Approved refunds will be processed promptly.

* Refunds are typically issued within 3–5 business days after approval.

As Apex Bedroom Furniture operates on a Cash on Delivery basis, refunds will be issued using an agreed refund method based on the circumstances of the order.

Processing times may vary depending on the refund method used.

7. Exchanges

We replace products only when they arrive:

* Damaged

* Defective

* Incorrect

To request an exchange, please contact:

Email: support@apexbedroomfurniture.co.uk

Phone: +44 7777 600717

8. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Because orders are prepared quickly, cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been dispatched, cancellation may no longer be possible and the order will instead fall under our return policy.

9. Lost or Missing Deliveries

If your order has not arrived:

* Verify your delivery address.

* Check with household members or neighbours.

* Contact the delivery carrier if tracking information is available.

* Contact our support team for assistance.

We will work with the courier service to help resolve delivery issues whenever possible.

10. Refused Deliveries

Please do not refuse delivery without first contacting our support team.

Refused or abandoned shipments may result in:

* Return shipping charges

* Partial refunds

* Delayed refund processing

depending on the circumstances and courier costs incurred.

11. Fraud Prevention & Policy Abuse

To protect our customers and business:

* Orders identified as suspicious may be delayed, verified, or cancelled.

* False claims regarding deliveries, refunds, or damaged products may be investigated.

* Apex Bedroom Furniture reserves the right to refuse service where misuse of our policies is identified.

12. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Apex Bedroom Furniture

United Kingdom House, 190 Great Portland Street, London, England W1W 8BB, United Kingdom

Email: support@apexbedroomfurniture.co.uk

Phone: +44 7777 600717

Website: apexbedroomfurniture.co.uk

Business Hours:

Monday – Friday: 09:00 AM – 05:00 PM

Saturday & Sunday: Closed